If you want to report potholes or you have any questions about the quality of roads, please immediately call BMC’s central complaint toll-free number 1916 or complain online.
Keep track of the complain confirmation number, which you can use later to follow up with the BMC department. This is a good method to get potholes fixed in your area.
Also, if your road needs complete re-surfacing, writing to the local ward office can be slow and frustrating. For faster results you can complain directly in writing at:
1. Chief Engineer (Roads)
BMC HQ, Annexe bldg, 6th floor, CST, Mumbai 1
2. Deputy Chief Engineer (Roads – city)
Kamgar CHS, 1st floor, Opp Navjivan soc, Patthe Bapurao Marg, Grant Rd, Mumbai 7
Tel: 23002892/ 23002694/ 23002493.
3. Deputy Chief Engineer (Roads – Western suburbs)
BMC K/West ward office, Paliram path, Andheri West, Mumbai 58
Tel: 26289334/ 26287270
4. Deputy Chief Engineer (Roads – Eastern suburbs)
Pant Nagar garage bldg, 5th floor, Behind bus depot, Ghatkopar East, Mumbai 75
Tel: 25129337/ 25121103
Executive Engineer (Cement Concrete Roads)
BMC HQ, CST, Mumbai 1
Tel: 22620251 ext 2626.
5. Deputy Chief Engineer (Traffic)
Main Store bldg, 1st floor, Dr E Moses Rd, Worli Naka, Mumbai 18
If you think there are certain roads which need resurfacing, but are missed out by BMC, please feel free to use the documentation templates (attached below) to get BMC to do the work.